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Carlo D’Oro Terms and Conditions

Last Updated: 08/08/2025

Account Registration

To make a purchase, users may choose to create an account. The information provided must be accurate, current, and complete. Carlo D’Oro is not responsible for any errors or issues arising from false or outdated information.

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Users are responsible for keeping login credentials confidential. Carlo D’Oro is not liable for unauthorized access resulting from negligence on the user’s part.

Product Information

All products listed on the Site are subject to availability. While Carlo D’Oro strives to display product colors, details, and measurements as accurately as possible, slight variations may occur due to handcrafted processes or display settings.

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Carlo D’Oro chains and jewelry pieces are crafted in certified 14K gold, nickel-free, and hypoallergenic, with full product descriptions and specifications provided on each product page.

Prices and Payments

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  • All prices are listed in [MXN/USD] and include applicable sales taxes, unless otherwise stated.

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  • Carlo D’Oro reserves the right to modify prices at any time without notice.

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  • The applicable price is the one shown at the time of order confirmation.

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  • Accepted payment methods include major credit/debit cards, PayPal, and other secure third-party processors.

Shipping and Delivery

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  • Shipping costs and delivery times vary based on destination and shipping method.

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  • Orders are processed once payment is confirmed.

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  • Carlo D’Oro is not responsible for delivery delays caused by courier services or force majeure events.

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  • International customers are responsible for any customs duties, taxes, or fees.

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  • All orders are shipped in luxury packaging with tracking included.

Customization and Special Orders

Certain products allow for engraving or custom requests. Once a personalized order is submitted, it cannot be canceled or refunded, except in cases of manufacturing defect.

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Carlo D’Oro reserves the right to reject any customization request containing offensive, political, vulgar, or inappropriate content.

Cancellations and Returns

  • Personalized and made-to-order pieces are non-returnable.

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  • Returns are accepted only in the case of manufacturing defects and must be requested within 7 calendar days of receiving the item.

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  • Items must be returned in original, unused condition, with all packaging and certificates included.

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  • Shipping fees are non-refundable, unless the return is due to an error on our part.

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  • Carlo D’Oro reserves the right to reject returns that do not meet these conditions.

Warranty

All Carlo D’Oro products include a limited 30-day warranty against manufacturing defects. The warranty does not cover:

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  • Misuse or abuse

  • Scratches, dents, or deformation

  • Exposure to chemicals

  • Modifications by unauthorized parties

  • Lack of proper care

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Warranty claims must include the original certificate of authenticity and serial number.

Intellectual Property

All content on this Site—including text, images, product descriptions, logos, trademarks, design elements, and source code—is the exclusive property of Carlo D’Oro or its licensors and is protected by applicable intellectual property laws.

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Any unauthorized reproduction, distribution, or use is strictly prohibited.

User-Generated Content

Users may leave comments or reviews. Carlo D’Oro reserves the right to moderate or delete any content that is offensive, false, misleading, or in violation of these terms.

Limitation of Liability

Carlo D’Oro does not guarantee that the Site is free from errors, viruses, or interruptions. We are not liable for:

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  • Indirect or consequential damages resulting from use of the Site or products

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  • Financial losses, data loss, or reputation damage

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  • Inaccuracies originating from external providers or platforms

Changes to Terms

We reserve the right to update or amend these Terms at any time. The most current version will always be available on this page.

 

Continued use of the Site constitutes acceptance of any updates.

Limitation of Liability

For questions or concerns regarding these Terms and Conditions:

contact@carlodoro.com

A legal disclaimer

Carlo D’Oro reserves the right to disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

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  • Comply with a legal obligation or court order,

  • Protect and defend the rights or property of Carlo D’Oro,

  • Prevent or investigate possible wrongdoing in connection with the service,

  • Protect the personal safety of users or the public,

  • Protect against legal liability.

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This Privacy Policy is not intended to and does not create any contractual or legal rights on behalf of any party. Carlo D’Oro does not assume responsibility for the misuse or unauthorized access of personal data due to circumstances beyond our control.

Information We Collect

Welcome to Carlo D’Oro. These Terms and Conditions govern access to and use of the website www.carlodoro.com (the "Site"), as well as the purchase of products offered through it. By accessing, browsing, or making a purchase on this Site, you agree to these terms in full. We recommend reading this information carefully before using our services.

Use of the Site

Use of this Site is only permitted to individuals over 18 years of age, or minors under the supervision of an adult. By using this Site, you declare that you are legally capable of entering into binding contracts and agree to these Terms.
 

The following actions are strictly prohibited:
 

  • Using the site for illegal or fraudulent purposes

  • Uploading malicious content, viruses, or harmful code

  • Using bots, crawlers, or automated systems to access the Site

  • Copying, reproducing, or exploiting the content for commercial purposes without written permission

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