Carlo D’Oro Privacy Policy

Last Updated: 08/08/2025

A legal disclaimer

At Carlo D’Oro, protecting our clients’ privacy and security is a top priority. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, make a purchase, or interact with our brand.

By using our site or services, you agree to the practices described below. If you disagree with any part of this policy, we recommend that you refrain from using our website or services.

1. Information We Collect

We collect personal information in various ways to offer a secure and personalized experience:

a. Information you provide directly:

Full name
Email address
Shipping and/or billing address
Phone number
Payment details (Note: We do not store credit card or banking information. Payments are processed through secure platforms like Stripe or PayPal.)
Personal preferences (e.g., sizes, engraving requests, product selection)
Optional information submitted through forms, surveys, or loyalty programs

b. Information collected automatically:

IP address
Device type and browser
Navigation data (pages visited, time spent, click behavior)
Cookies and similar technologies (see Cookies section)

2. How We Use Your Information

We use your information to:

Process orders, payments, and shipping securely
Customize your shopping experience
Offer tailored product or collection recommendations
Improve our website and client experience
Communicate order or account-related updates
Send you updates about launches, promotions, or exclusive events (with your consent)
Ensure legal compliance and website security

3. Protecting Your Information

At Carlo D’Oro, we implement robust physical, digital, and administrative safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

SSL encryption for secure browsing
Certified payment gateways (Stripe, PayPal, etc.)
Restricted internal access to customer data
Regular security backups

Please note that no system is entirely immune, and all online activity carries inherent risks.

4. Sharing Your Information

Carlo D’Oro does NOT sell or rent your personal information.

We only share your data under the following circumstances:

With third-party service providers (e.g., logistics companies, payment platforms, tech support, or marketing agencies) strictly to fulfill our operational needs

If legally required by governmental authorities or court orders

In the event of a merger or acquisition, your data may be transferred as part of the business assets, always under equivalent privacy standards.

5. Your Rights

You have the right to:

Access your stored personal data
Update or correct your information
Request the deletion of your account or data
Withdraw consent for marketing communications
Object to certain uses of your data

To exercise these rights, contact us at: contact@carlodoro.com

6. Cookies and Similar Technologies

We use cookies to:

Remember your preferences
Simplify your login experience
Analyze website performance
Personalize content and promotions

You can manage your cookie preferences via your browser settings. Note that disabling cookies may affect some site functionality.

7. Marketing Communications

You will only receive newsletters, promotional messages, or special offers if you have explicitly opted in. You may unsubscribe at any time via the link in our emails or by contacting us directly.

8. Children's Privacy

We use cookies to:Our services are intended for users 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal information, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update this policy to reflect legal changes or business adjustments. We encourage you to review this page periodically. Any material changes will be clearly communicated on our site.

10. Contact Us

For questions, requests, or data rights, contact us at: contact@carlodoro.com